Reunions Florida Snowbird
Mini-Reunion January 21 - 25
2007 Palm Springs,
CA Mini-Reunion
April 15 - 20
Washington, DC National June 27 - July 2
Dear
Ben,
Frederic from Nice
GOOD MORNING:
************* Both my wife,
John Buchalski
THOUGHT I WOULD PASS THIS AROUND THE NET FOR
YOUR INFORMATION.
SEMPER
FI,
JOHN.....................
*****************************************
VA
Health Care System Outscores Private Sector Again Secretary Nicholson
Cites
Seven Years of Success WASHINGTON (Jan. 10, 2007) -- For the
seventh straight
year, the Department of Veterans Affairs (VA) has
received significantly
higher marks than the private health care
industry on a leading independent
survey of customer satisfaction.
"Our patients are the best judges of our
health care system, and for the
seventh consecutive year, VA has received
high marks from its customers
in this independent study," said Secretary of
Veterans Affairs Jim
Nicholson. "This study reaffirms VA's success in
providing world-class
health care to our nation's veterans."
The
annual results from the American Customer Satisfaction Index (ACSI)
also
showed that overall satisfaction of patients for both inpatient
and
outpatient services increased last year at VA medical
facilities.
The new ACSI survey results showed that the VA scored 84
percent in
customer satisfaction for inpatient services, up one point from
the 2005
rating. The rating of 82 percent for outpatient care was two
points
higher than last year's mark. VA significantly outscored the
private
sector in both categories, by 10 points for inpatient care, and
eight
points for outpatient care.
Inpatient and outpatient scores on
the 100-point scale also were
significantly higher than the average of 71
percent for inpatient and 73
percent for outpatient services for other
federal health care systems.
VA also scored 94 percent for "veterans
loyalty" and 91 percent for
customer service, each a one-point increase over
those figures for 2005.
"It is very gratifying to know that our veteran
patients think so highly
of our care," said Dr. Michael J. Kussman, Acting
Under Secretary for
Health. "Our goal is to provide veterans with the best
possible health
care. And we're doing just that."
The 2006 survey
included 260 inpatients discharged in September and 260
outpatients who
received care in September. The report was produced by
the National Quality
Research Center at the University of Michigan
Business School and the Federal
Consulting Group.
The ACSI survey is the latest recognition of VA's
high-quality care.
Earlier this year, VA won the prestigious "Innovations in
American
Government" Award from Harvard University's Kennedy School of
Government
for its advanced electronic health records system and
performance
measurement system.